GDPR Privacy Statement

In accordance with the Data Protection Act 1998 and General Data Protection Regulation 2016, Adam Short is the data controller of www.accuratenarrative.co.uk. I, Adam Short, am committed to safeguarding and protecting any information given to me through enquiries via the webpage www.accuratenarrative.co.uk or whilst employing my paid services or consultation. This policy is in effect since September 2022 and was last updated in June 2024 to reflect any recent changes.

Contact

If you wish to contact me with questions, concerns, complaints or requests for your information then please contact me at  Adam Short, Budlia House, Long Newnton, Tetbury GL88RJ, adamshort@accuratenarrative.co.uk  or 07896671621. 

Data Protection Information Commissioner’s Office, Registration Number: ZB520965

Through the use of my website http://www.accuratenarrative.co.uk you are accepting and consenting to the practices described in this policy.

Collecting Information

Through the use of contact forms, you may share information such as name, address and telephone number, or you may contact me directly by email, text, or telephone. Unless that data leads to a contracted relationship I will clear it from my records e.g. email enquiries are deleted, texts and calls cleared. Name, address and telephone numbers are not retained unless there is a contracted working relationship. 

www.accuratenarrative.co.uk uses Squarespace and Google Analytics. This website collects personal data to power site analytics, including Information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address.

This information may also include details about your use of this website, including clicks, internal links, pages visited, searches and timestamps. This information is used by Squarespace website analytics providers to learn about site traffic and activity. This data may be used to look at the number of people accessing the site and what search led them here. An IP address can personally identify you but I do not access this information. 

Face-to-face, and clearly stated in person, I may need to process sensitive information such as previous experience with therapy, GP details, medication and addresses. I will explain as I collect this data how there are some circumstances in which I may need to share it e.g. safeguarding - if I was concerned for your safety or welfare I may need to share this information with a third party such as a GP.

Any similar, sensitive information submitted to the forms part of the webpage as part of making initial contact will be treated as confidential until the point where confidentiality can be explained and contracted. Where a contracted relationship does not occur, shared sensitive information from forms will be deleted. 

Storing information

Direct contact via text and telephone, or online via email or contact forms is not stored on www.accuratenarrative.co.uk  or shared with any third party. All data is transferred and stored within the European Economic Area/UK. Where data transferred in less secure settings e.g. public WiFi or shared access computers, privacy cannot be guaranteed. 

How I use information

I use information in order

  • To initiate a contract between us for the services requested

  • To keep records such as client hours

  • To administer my website, data analysis, marketing

  • To enable improvements to the website

  • To receive remittance

Storage

I will store information for no longer than 7 years and no less than 2 weeks depending on the information provided. I am the sole user of a dedicated computer and it is password protected. Access to electronic records is protected at each step, to ensure the safety and protection of your information.

Access to information

You can request access to the personal information that I hold on you and, except in limited circumstances when I am not permitted to for legal reasons, I will provide this information to you within 30 days. 

If you feel that any information held by Accurate Narrative Ltd is inaccurate then you can ask me to update your information at any time. If you require your information to be deleted then please do so in writing and I will do so unless I need to keep it for legal or internal business purposes.